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Conflict is a reality of everyday life, in personal and professional spaces. Constructively handling disagreements is a learned skill. For people in MPLS to contribute to the best of their ability, they need a supportive environment to work or study, and know how to handle situations when things aren’t going well.

To help create an inclusive culture where conflict is effectively addressed at an early stage, MPLS is offering the following learning opportunities for staff and students to feel equipped with conflict management and communication skills.

1. Introductory online webinar: Resolving Conflict at Work, delivered by Steve Hindmarsh, open to staff and students

13 October 2023, 12-1:30pm
Sign up for the Introductory Online Webinar with this Microsoft Form, by 9 October.

Join us for an introduction to how mediation and conflict resolution skills can help resolve tensions and disagreements at work. Steve Hindmarsh, expert mediator and Director of Steve Hindmarsh Ltd, will cover topics including core mediation skills, key elements for resolving disputes, how to approach difficult conversations and ask great questions, and addressing resistance. Come away with some practical tools to support and strengthen your working relationships.


2. Core Mediation Skills – 2 day, in person, for staff

1-2 November 2023, full days (9:30am-4:30pm)
Up to 12 places available.
Register interest for Core Mediation Skills via this Microsoft Form, by 18 October.

Mediation skills for front line managers, team leaders, supervisors and HR advisors who want to nip conflict in the bud early and resolve disputes which may escalate into time consuming and costly conflicts. This course helps staff improve communication and behaviour between colleagues. The course is designed to give staff the confidence to resolve disputes in the early stages. We work through a complete mediation case study from start to finish, practicing skills at each stage of the process. The course is experiential and interactive. The main learning methods are role play, demonstration, coaching and observation.


3. National Certificate in Mediation Skills (for Equality, Diversity and Inclusion) – 6 day, in person, for staff

14, 15, 16, 28, 29, 30 November, full days (9:30am-4:30pm)
Up to 12 places available.
Register interest for the National Certificate via this Microsoft Form, by 18 October.
Attendance on this course involves joining an MPLS cohort of mediators willing and available to co-mediate cases across the division. More information about the National Certificate in Mediation Skills.

The National Certificate will focus on mediating Equality, Diversity, and Inclusion matters – issues of belonging and cultural differences will also be explored – giving you in-depth experience of the mediation structure, skills and approach. The course covers a relational conflict resolution model that works with identity level conflict; this includes the protected characteristics under the Equality Act. The course provides a framework for exploring and understanding differences through dialogue as a foundation for relationship building. We will cover the risks and benefits in working with identity and difference. We keep operational, policy and the legal context in sight to ensure safe process at all times.

There are many parallels between the escalation of conflict and the formation of prejudice, stereotype and discrimination. The training provides powerful theoretical models on conflict and mediation, along with skills and strategies that transform people’s approach and skills in working with conflict. This allows people new perspectives and ways of working with prejudice and discrimination, whether perceived or actual. Reflective practice frameworks are central to the learning strategy, and self-awareness is themed throughout as core resource. The course is experiential and interactive. The main learning methods are role play, demonstration, coaching and observation.