How will resolvers be allocated to cases?
- The service leads will review the initial inquiry and will be in touch with the referrer and involved parties to assess the situation for resolution, explore options and signpost to further resources and support.
- The resolver cohort will then be given limited details of the case (summarised/anonymised description of the dispute), with no individual names included. Resolvers can then volunteer themselves based on their availability.
- Resolvers will be selected from outside of the associated department(s).
- If multiple resolvers come forward, two resolvers with varying backgrounds (e.g. job roles, expertise, departments) will be selected. Names of the involved parties will be shared with the assigned resolvers, and any further conflicts of interest or issues raised will be addressed.