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  • Yes – information communicated at each stage of the process will be confidential unless an exception applies (see below). For example, information shared during intake and individual sessions will not be disclosed to other parties without prior consent, and information shared during joint resolution sessions will not be shared beyond those involved, unless agreed by all parties.
  • Only service leads have access to information submitted through the self-referral and referral forms, and sent through the email inbox.
  • When cases are communicated to the resolver cohort to seek volunteers, only a summarised/anonymised description of the nature of the dispute will be sent to the resolver cohort; names and departments of participants will only be shared with the resolvers assigned to the case rather than the whole cohort.
  • Exceptions to confidentiality include risk of harm to self or others, or court order.